Medical Assistant (MA) - Behavioral Health

Department: Operations
Location: New Orleans , LA

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Facilitates communication and coordination among members of the healthcare team.
• Provides patient care to include: patient assessment prior to physician’s/nurse practitioner’s examination, serves as patient advocate/liaison by answering questions related to care and treatment, as appropriate, implements physician orders (injections, prescription refills, diagnostic tests, referrals, etc.) and assists providers with procedures.
• Escorts patient to exam room
• Involves the individual patient and caregiver, as appropriate, in decision making.
• Triages phone calls to the appropriate department and enters the call into Allscripts as a telephone encounter. After the call has been addressed, communicates with the patient and documents in the Telephone Encounter.
• Maintains cleanliness of the patient care areas (exam rooms)
• Ensures exam rooms are stocked at all times.
• Cleans and disinfects instruments according to policy.
• Performs clinic tasks as directed by Practice Manager/Clinic Supervisor.
• Assists Practice Manager/Clinic Supervisor with the ordering and receiving of medical supplies and medications.
• Prepares charts and other medical records for clinic in accordance to LSUHCN Policy and Procedures.
• Capable of scheduling patient appointments with the appropriate physician.
• Call in prescriptions and/or refills for the patient as ordered by the physician.
• Always provide continuity of care.
• Participates fully in patient education to improve clinical outcomes.

SUPERVISORY RESPONSIBILITIES
None

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED
• Diploma from an accredited Medical Assisting program required.
• 1-2 Years Hospital or Clinic Experience Preferred
• 1-2 Years of Behavioral Health experience preferred

CORE COMPETENCIES

• Must be able to multitask.
• Must be a team player.
• Must treat co-worker and patients with the utmost respect.
• Capable of performing in all clinical areas.
• Performs all duties assigned by a superior.
• Capable of working and remaining calm in a stressful environment.
• Capable of maintaining a safe and professional environment for co-workers and patients.

CERTIFICATES, LICENSES, REGISTRATIONS

• Current CPR Certification required.
• Current National Medical Assistant Certification preferred.

PHYSICAL DEMANDS

• Capable of lifting 50-100 lbs.
• Must use proper body mechanics when lifting, pushing, or pulling an object or person.